Delivery&Payment

What’s the delivery time?
We try our best to ship the orders placed before 12 p.m. on the same day. (UTC+01:00)



Who delivers packages?
Abroad, it’s DHL air delivery service.




Shipping abroad
Prices are variable and calculated by the system individually for each order. They also depend on different factors such as:

  1. Total weight of the ordered products
  2. Shipping zone (the further from Europe, the more it costs)
  3. Fuel surcharge (it changes every month)
  4. Remote areas DHL charges additionally (2 PLN/Kg – not less than 88 PLN)

To know the real shipping cost we suggest adding products to the shopping cart and proceed to shipping method - the system will calculate shipping cost automatically based on the shipping info.



When can I expect the delivery?
Regarding deliveries to other countries (DHL) delivery time is related to the continent of delivery.

  • Europe: 1-2 working days
  • North America: 2-3 working days
  • Asia, Australia, South America: 3-5 working days



Payment
We offer many payment methods so there’s something suitable for anyone.
We use the IAI Pay system that guarantees payment security and registers payments instantly, which speeds up order processing significantly.

In case of any problem with your payment or if you haven’t made the payment yet, you can repeat it, change the details or initiate it.
In order to do that, in ”YOUR ACCOUNT” tab, choose "CURRENT" and then click ”PAY” on your order.



Changes in invoice issuing since January 2020
Since 1 January 2020, we are unable to issue a VAT invoice based on a buy-sell confirmation without a tax number.
We cannot change the tax number after the transaction is finished - please verify it in your account info before placing an order.

Make sure your company’s tax number is correct!
Legal basis: Act of 4 July 2019, art. 1, 21 & 24.

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