Delivery and personal collection
Delivery
What's the delivery time?
We do everything we can to dispatch orders placed before noon on the same day.
Who delivers parcels?
We collaborate with a few delivery companies to ship your order.
In Poland, they are DPD, Poczta Polska with its PoczteX 48 service, as well as UPS Access Point
Internationally, we operate by the air mail deliverer DHL (whole world)
as well as the land deliverer UPS (European Union).
If your country is not on the list of deliveries - let us know about it - we will check if we can deliver the order to you
If your country is not on the list of deliveries - let us know about it - we will check if we can deliver the order to you
Shipping costs
To check your shipping costs, we suggest you add products to the cart and then choose a delivery method
- the system will automatically calculate the shipping cost for each of the delivery companies
based on the address data you provided
and the order value.
!
Fees for international shipping are calculated by the system
individually for each order and they depend on various factors such as:
1. Total weight of ordered products
2. Shipping zone (the further from Europe, the bigger the shipping costs)
3. Fuel fee (changing every month)
4. Remote areas extra fee that DHL adds (2 PLN/Kg – not less than 88 PLN)
2. Shipping zone (the further from Europe, the bigger the shipping costs)
3. Fuel fee (changing every month)
4. Remote areas extra fee that DHL adds (2 PLN/Kg – not less than 88 PLN)
European Union countries are exempt from customs fees up to 1,000 euros - over this amount
customs fees and tax
will be added.
In other countries, during customs check, they will add customs fees and tax according to local regulations.
In both cases the delivery company will inform you if there are any extra fees.
In other countries, during customs check, they will add customs fees and tax according to local regulations.
In both cases the delivery company will inform you if there are any extra fees.
Minimum cart value
For international deliveries, there's a minimum value in place
for shipped products.
Each deliverer has it's own value amount that you need to exceed to make the shipping available.
If the sum is
too low, you'll get a notification while choosing the delivery method.
When can I expect delivery in Poland?
Usually, the client receives parcels one day after it's dispatched. Deliverers don't guarantee
next day delivery
though.
Delivery time for each deliverer:
DPD: 1 bussines day
UPS: 2 bussines days
PoczteX 48: 3 business days
DPD: 1 bussines day
UPS: 2 bussines days
PoczteX 48: 3 business days
When can I expect delivery in my country?
In case of international shipments supplied by DHL, delivery time depends on the continent
to which the parcel
is sent:
Europe: 1-2 business days
North America: 2-3 bussines days
Asia, Australia, South America: 3-5 business days
North America: 2-3 bussines days
Asia, Australia, South America: 3-5 business days
UPS, on the other hand, delivers parcels by land (only in the European Union) within
3 bussines days.
Order self-pick up
Pawel who packs your orders invites you to pick them up yourself, but only after placing you order
and
paying in advance on our online shop's website (we don't accept stationary payments for accounting reasons).
Our warehouse is under this address:
Stawy 5 (Wlochy)
02-467 Warsaw
Stawy 5 (Wlochy)
02-467 Warsaw
After your payment, you will be notified about the possibility
of picking up your parcel by e-mail or text message.
