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Delivery and personal collection

What's the delivery time?
We do everything we can to dispatch orders placed before 12 o'clock on the same day.
Who delivers parcels?
We collaborate with a few delivery companies to ship your order. In Poland, they are DPD and also UPS Access Point
Internationally, we operate by the air mail deliverer DHL (whole world) as well as the land deliverer UPS (European Union).

If your country is not on the list of deliveries - let us know about it - we will check if we can deliver the order to you
Shipping costs
To check your shipping costs, we suggest you add products to the cart and then choose a delivery method - the system will automatically calculate the shipping cost for each of the delivery companies based on the address data you provided and the order value.
! Fees for international shipping are calculated by the system individually for each order and they depend on various factors such as:
1. Total weight of ordered products
2. Shipping zone (the further from Europe, the bigger the shipping costs)
3. Fuel fee (changing every month)
4. Remote areas extra fee that DHL adds (2 PLN/Kg – not less than 88 PLN)
Customs and tax charges on delivery outside Poland
Countries belonging to the Community of the European Union are exempt from customs and customs duties up to 1,000 euros - above this amount, the aforementioned fees may be charged.

Other countries (outside the European Union) will be charged during customs control customs duties and tax.
This is because the products you order from us have net prices (they are cheaper by tax).
Customs and Revenue will calculate the relevant duties and taxes according to the applicable law.
This amount depends on the total value of the order and we are unable to determine it, due to differences in sub-tax regulations in the target countries.
To find out these amounts, you should contact your country's Customs and Excise along with the following ProForm for your order (available for download after placing the order)

In both cases, the courier will inform you if there are any additional charges.

Keep in mind that failure to complete the formalities of the customs process may cause delays, resulting in the return of the shipment to us and a two-way shipping charge.
When can I expect delivery in Poland?
Usually, the client receives parcels one day after it's dispatched. Deliverers don't guarantee next day delivery though.
Delivery time for each deliverer:
DPD: 1 bussines day
UPS: 2 bussines days
When can I expect delivery in my country?
In case of international shipments supplied by DHL, delivery time depends on the continent to which the parcel is sent:
Europe: 1-2 business days
North America: 2-3 bussines days
Asia, Australia, South America: 3-5 business days
UPS, on the other hand, delivers parcels by land (only in the European Union) within 3 bussines days.
Remember that the delivery time depends on the fulfillment of all necessary customs formalities.
This is not difficult process (you need a description of the products and payment of duty and tax) however, it requires keeping up to date with notifications from the courier (SMS/e-mail).
Order self-pick up
Martyna who packs your orders invites you to pick them up yourself. However, for accounting reasons, only after paying in advance on the store website (we do not accept cash on the spot)
Our pick-up point is under this address:
Stawy 5 (Wlochy)
02-467 Warsaw
After your payment, you will be notified about the possibility of picking up your parcel by e-mail or text message.
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