Returns and Complaints
Returns
As a European Union citizen you may easily return goods which aren't up to your expectations
within 14 days
since receiving the parcel by using an easy return form available
on our website.
How can I return a product?
1. Go to your orders list and click available to return
2. Find your order
3. Mark goods
4. Go next and follow the indications
5. Ship goods to us
...and done!
2. Find your order
3. Mark goods
4. Go next and follow the indications
5. Ship goods to us
...and done!
!
To return the parcel you need to add a return declaration with your signature that you can download
right after
generating
the return or
by clicking "Your Account" and the ALL ADDED RETURNS tab.
You have to remember that the returned product can't have any signs of usage, most of all, it can't be
mechanically
damaged, it can't have any physical defects, it should include undamaged markings
(stickers) that the seller
providied to the goods at the time of transaction. These marking have to be original (i.e. provided
by the seller) and there can't
be any signs of removing them and replacing them on the product. Otherwise the seller may
reduce
the value or refuse to accept the return.
Legal basis: Article 827 of 2014
Legal basis: Article 827 of 2014
Complaints
Complaints, related to product defects, may be filed within 24 months since the day of receiving the
product. We are
obliged
to supply products free of defects so if you have any issues with your goods use a complaint
form.
How can I file a complaint?
1. Go to your orders list and click complaints available
2. Find your order
3. Mark goods
4. Describe the defect precisely and include photos
5. Click next and follow the indications
6. Ship goods to us
2. Find your order
3. Mark goods
4. Describe the defect precisely and include photos
5. Click next and follow the indications
6. Ship goods to us
To make everything go smoothly, remember...
In the first step we ask you to provide a precise description of the defect and add photos in the
form. It will
allow us
diagnosing the problem
faster which will result in processing your request faster, too.
When we confirm the complaint, you have to print the complaint declaration and add it to the parcel
you're sending.
(You will find this declaration in the complaint details and it will be available only after confirming the
complaint)
The product you file the complain about may be delivered to us
using one of these methods of your choice.
You can:
1.Send the parcel on your own
2.Deliver the product personally
1.Send the parcel on your own
2.Deliver the product personally
!
In all the cases mentioned, please generate the declaration through the complaint form and add it
to the parcel
you're sending.
Replacement device for the time of complaint/service
We know that machines can play tricks on us in the worst possible moment.
That's why in case of a complaint about the device or its components (handle, charging adapter, USB cable),
we offer a replacement device for free for the time of its processing.
Please contact us about the details.
