Delivery and personal collection

Orders are dispatched quickly. For same-day shipping, place and pay for your order before 1 p.m. (GMT+1) on weekdays. Orders received after this time on Fridays, or during the weekend, will be sent out on the next business day, which is usually Monday

Our warehouse is situated in Warsaw, Poland, and all orders are dispatched directly from this location.

European Union Delivery Options:

• DPD (land service)
• DHL Express (air service)

To the United Kingdom:

• UPS Standard (land service)
• DHL Express (air service)

Other Regions:

• DHL Express (air service)

Poland Delivery Options:

• DPD (land service)
• InPost (parcel lockers/land service)

The shipping costs for your order can be easily determined by the following steps:

1. Add the desired products to your basket
2. Proceed to checkout and select your preferred delivery method

The system will then calculate and display the shipping cost based on:

• Delivery region: Different zones have different rates
• Package weight: Heavier packages may incur higher fees
• Fuel surcharge: This varies monthly and affects shipping costs
• Location specifics: Remote or difficult-to-access areas and regions classified as dangerous may have additional costs.

The final shipping fee, which includes all of the above factors, will be shown at the time of delivery method selection, providing full transparency before you finalize your purchase.

Please Note: This fee does not include customs duties and taxes that may apply to international shipments. For information on duties and taxes, please refer to the relevant section below.

European Union:
For EU countries, customs duties are not typically added due to the customs union, which allows for the free movement of goods. VAT is already included in the price of the products. There might be exceptions for certain high-value items, but generally, orders within the EU are exempt from additional customs fees.

United Kingdom:
For the United Kingdom, orders are exempt from customs duties up to 1,000 euros. Above this value, customs duties and VAT might be added. Since Brexit, the UK is no longer part of the EU customs union, which means that imports from the EU may be subject to customs checks and charges.

Non-EU countries:
When ordering from countries outside the EU, you might be subject to customs and VAT upon delivery. The application of these fees often depends on the value of the sales document. Since we sell our products at a net price (without tax), the customs office in your country will determine tariffs and VAT based on local regulations.
We cannot predict the total amount of these fees due to the varying tax regulations in different countries. To estimate these costs, contact your local customs and tax office with the Proforma invoice that is available after you place an order.

During the delivery process, our logistics partner will inform you if your local customs office requires the payment of tariffs, providing instructions on how to settle these fees. Remember that the courier company is not the recipient of customs duties; they simply facilitate the payment to your local customs authority.
Failure to comply with customs requirements may result in delivery delays, potential return of the products to us, and a possible re-charging of the shipping fee.

For International Deliveries outside Poland:
The delivery time varies based on the shipping service you select:
DHL Express: As an air delivery service, DHL Express usually offers the quickest delivery.
DPD & UPS: These are ground delivery services available only in Europe, and typically take longer than air services.

Please note: The estimated delivery time for your order will be provided when you choose your shipping method. Remember that the delivery time also depends on the completion of all necessary customs formalities, which can include providing product descriptions, and where applicable, the payment of customs fees and VAT. Make sure to keep an eye on notifications from the delivery service (via text message or email) to stay updated.

For Deliveries Within Poland:
Orders are typically delivered the next day after shipment.

Absolutely! We always enjoy the opportunity to meet our customers. Please note that in-person pick-ups are possible only after you have placed and paid for your order online, as we are unable to process payments on-site due to accounting protocols.

Collection Point:
Quantum
Popularna 20 street
02-473 Warsaw, Poland

Once your order is ready for collection, we will inform you via email and text message. Please wait for this confirmation before coming to pick up your order to ensure that everything is prepared for you.

Don't worry if you can't find your country in our shipping options. Simply drop us an email at staff@quantumpmu.com and let us know.
We'll make it a priority to include your destination so you can proceed with your purchase as soon as possible.